I have certain rules to follow at work; which I did. Customer objected "No one else has done that" which I have heard before. Sorry maam it is the rules. Then she went off on me while I continued to follow the rules.
She basically said I was persecuting her because she was black, I hated black people, etc.
I thought about telling her I was married to a black man for 29 years and how I took care of him after his "good" black family tried to put him in a nursing home and then disowned him. But I thought why bother she is just trying to get a rise so she can complain to the manager and try to get something free. I also saw she had her phone at an angle to film me so I just repeated I had to follow the rules.
She got more and more upset as I remained calm and her abuse escalated. But after 13 years with my stepbrother and 29 years with Ron I am pretty immune to verbal abuse. She eventually gave up and stormed off after throwing more abuse in my direction.
The store has been very busy tonight I will be happy to go home.
2 comments:
Good for you for keeping your cool. You know if you had said anything it would be all over social media and you probably would have gotten fired.
Yeah anything I might have said would have been heavily edited.
Now wouldn't it be nice, I was thinking later, if EMPLOYEES had body cameras and we could post them to social media being awful to us?
She had a husband with her she had him on a virtual leash verbally yanking him around, it was embarrassing, I felt, to watch. I felt sorry for him.
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