I lost my temper and cussed someone out today; also, my boss has my back

 My fare card is RFID, I have to swipe it every time I board a bus.  It is registered in my name.  So it would be very easy to pull up my name in the computer and learn a  lot: I like to call in commendations on bus drivers.  I board at a certain stop every morning.  I board at a certain stop in the afternoon.  My Facebook says I work at Walmart.  Put it all together and you have my store.  

So, today a Metro employee, in uniform, came in the store, doing the full Karen routine.  Wanted me to break rules for her.  While I might have considered it she was just so abrasive and unpleasant (to quote me later, talking to one of my bosses "I would have but she was such a  [censored] about it I said no") I did say no.  

She went and got my boss.  The boss said "That's exactly what she should have told you, no".  That took the starch out of her sails.  She was starting the "What is your name and where is the manager" routine when one of my coworkers, a very sassy New Yorker, walked by and saw the uniform.  

"Oh, you work for the bus company" 

"Yes I do" 

"You really screwed Heather over" 

"What?"  

"Heather here" points at me "Got her hair cut off on the bus and you guys didn't do anything about it.  You guys suck, I'm glad I have a car" and she stormed off.  

"Karen" interrogates me about my assault, she is skilled enough at this I realize she is management at least, if not upper management.  She kept telling me the assault didn't happen.  I kept telling her (getting louder) it did, that they were hypocrites, "You wouldn't let them touch your car but you're going to put me in a (censored) box with them and ride me around for an hour every day?  My friend is right, *you suck*"

"You should have reported it to MPD" 

I DID

"You should have told us on Facebook"  
I DID

(Sarcastically) "Let me guess, you wrote a letter to the mayor about it"
Actually, I did.  

She did a double take "Oh, it's *you*"  

Yes, it is, and what are you going to do about this problem?  

(Subdued) Well, we're talking about it.  

Like that helps.  I was fine with all that but she kept coming back and watching me, at least until my boss showed up again.  Then she took off.  My boss asked me what was going on, I told her, she said she would "Take care of it" and she did.