Generally when I hear that, it's trouble. And it takes a little time for the customer to put in the complaint. The customer thinks it time well spent.
But what if the associate is doing a good job? Very few people will take time out of their day to put in a compliment.
I had a compliment last week. It only took a few minutes out of the customers day, but it made her happy, me happy, and my boss happy.
I would only suggest you start the conversation with "You've been wonderful, can I tell your boss?".
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